Apartment 2020 Katampe is committed to protecting the privacy and personal information of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.
1. Information We Collect
We may collect the following categories of personal data:
- Full name and contact details
- Email address and telephone number
- Residential or billing address
- Valid identification details required for check-in
- Reservation and stay history
- Payment and transaction records
- Communication records
- Website usage data through cookies and analytics tools
2. Purpose of Data Collection
We collect and process personal information to:
- Process and confirm reservations
- Facilitate check-in and check-out procedures
- Provide accommodation and hospitality services
- Process payments securely
- Communicate booking confirmations and updates
- Improve service delivery and guest experience
- Meet regulatory and legal obligations
- Send promotional communications where consent is given
3. Information Sharing
We do not sell or rent personal information. Data may only be shared with:
- Secure payment processors
- Booking and IT service providers
- Legal and regulatory authorities where required
- Operational partners directly supporting your stay
4. Data Security
We apply reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.
5. Cookies
Our website may use cookies to enhance browsing and booking functionality. Guests may disable cookies through their browser settings.
6. Data Retention
Personal data is retained only for as long as necessary for operational, legal, and compliance purposes.
7. Your Rights
Guests may request access, correction, or deletion of personal data where legally permissible.
